(Remote) Application Consultant (Biotech)
Our Client Services team has an exciting opportunity for driven individuals with Utility experience. We are looking for an Application Consultant who is passionate about providing segregated IT transformation for our clients. It is important for this individual to evolve into a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor.
The Application Consultant role is project driven and will support a wide array of services for our Install Base customers.
This role is available remotely within Canada and the US. All time zones are welcome.
What your impact will be:
- Work with colleagues and managers to proactively manage a superior technology solution for our clients.
- Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product. Train users in the system set up, administration and maintenance.
- Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client. Understand clients' business processes and configure applications based on business needs and accepted best practices.
- Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training
- Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care.
- Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services that fit the needs of our clients.
- Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
- Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
- Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.
What we are looking for:
- Knowledge of utility customer (meter to cash) life cycle.
- Knowledge of a utility Customer Information System (CIS) processes and functionality
- Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization.
- Experience working with both business and IT groups
- Must be able to travel up 25% of the time within North America
What would make you stand out:
- Preferred experience in providing software implementation to the utility sector
- Entrepreneurial Spirit, with a willingness to ‘roll up sleeves' and work at all levels of the client organization.
- Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have
- Knowledge of SQL and experience in system configuration is helpful
- A passion for seeing others succeed
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Flexible work options (and some pretty cool offices!)
- And more!
About us:
Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.
