Technical Services Analyst (Information Technology)
By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access. Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Technical Service Analyst: (Bachelors degree or 2-3 years experience):
By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Provides case status updates to management and end-users
Supports and maintains effective relationships with users
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
Exercises judgment within defined procedures and practices to determine appropriate action.
Experience providing face to face support to a corporate customer base
Bilingual (French/English) both orally and in writing, ESSENTIAL
Required Experience Supporting
Microsoft O365 Suite
VPN-Remote Connectivity
Mobile Device Management
Active Directory
What We Offer
Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Financial and professional development support for CPA candidates and members
Employee stock ownership and RRSP matching programs
Lifestyle rewards program
Flexible work options
Performance driven organization with many opportunities for advancement
And more!
