Junior Consultant – Professional Services (Education)

As an Application Consultant for the Professional Services Group, this professional will be responsible for configuring the software application to meet clients' business requirements. They will collaborate closely with clients to design, configure, and deploy solutions that address their unique needs and drive business outcomes. They will possess excellent communication and problem-solving skills while maintaining a solutions-oriented mindset. Some travel may be required depending on business requirements.

Salary expectation:

$85,000 CAD

What your impact will be:
- Collaborate with clients to understand their business needs and requirements, and provide consultation on how the software applications can meet those needs effectively.
- Design and configure software solutions based on client requirements.
- Give insight on best practices and take part in our process improvement cycles.
- Maintain the ongoing maintenance and administration of software applications, including software updates, patches, and enhancements.
- Build and maintain effective relationships with clients, partners, vendors, and internal team members.

What we're looking for:
- Education in Information Technology, Business, or a related field.
- Proven experience in software configuration, customization, and user training.
- Experience working in a cross-functional team environment, collaborating with sales, support, and development teams.
- Excellent communication and interpersonal skills.
- Proven problem-solving and analytical abilities, with a proactive and solution-oriented mindset.

Key Responsibilities:

• Assist in the implementation and configuration of our workforce management software for new and existing clients.
• Collaborate with clients to understand their business needs and customize solutions to meet their requirements.
• Participate in project planning and delivery activities, ensuring timelines, scope, and budgets are adhered to.
• Provide user training and support during and after software deployment to ensure client success.
• Analyze client workflows, identify inefficiencies, and propose software solutions to streamline operations.
• Assist with data migration, integration, and testing to ensure smooth system deployments.
• Contribute to the creation of client-facing documentation, reports, and presentations.
• Provide post-implementation support, troubleshoot issues, and offer guidance on best practices.

Qualifications:

• Bachelor's degree in computer science or a related STEM discipline.
• Solid knowledge of and hands-on experience with Java or other object-oriented programming languages.
• Experience using SQL Server or Oracle databases.
• Solid understanding of both Windows and Linux operating systems.
• Good Network Troubleshooting capabilities
• Strong analytical, problem-solving, and communication skills.
• A keen interest in technology and an understanding of how software solutions can drive business improvement.
• Ability to work collaboratively within a team environment and across multiple departments.
• Basic understanding of project management concepts and methodologies.
• Familiarity with workforce management systems or software implementation is a plus.
• Previous internship or work experience in consulting, customer service, or software implementation is desirable but not required.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.