Business Systems Analyst (Information Technology)
Cayenta is seeking a versatile individual to fulfill a unique hybrid role as a Business Systems Analyst. This position combines traditional business analysis responsibilities—including requirements gathering, user story creation, and documentation—with hands-on, low-code/no-code development using proprietary development and configuration tools. The ideal candidate excels at translating business needs into clear requirements and implementing those directly through intuitive, application-specific configuration tools.
You will report to the Senior Product Solutions Manager, with a preference for candidates based in Canada.
WHAT ARE WE LOOKING FOR
Engage closely with business stakeholders to gather, document, and translate detailed requirements into actionable user stories and acceptance criteria for our CIS and ERP software solutions.
Leverage proprietary low-code/no-code configuration tools to design, build, and enhance system functionalities directly aligned with business needs.
Analyze and evaluate existing system configurations to identify areas for improvement and optimization, implementing enhancements using visual and declarative configuration methods.
Collaborate actively with product owners/managers, application consultants, developers, and end-users to ensure alignment of system configurations with strategic business objectives.
Actively troubleshoot and resolve configuration-related issues, ensuring optimal system performance and user experience.
Provide guidance and support to application consultants, assisting them in understanding new configurations and ensuring effective implementation in customer environments.
WHAT ARE WE LOOKING FOR
3+ years of proven experience with CIS or ERP applications for utilities.
Demonstrated expertise in eliciting, documenting, and translating business requirements into clear, concise user stories and acceptance criteria.
Hands-on experience or strong aptitude in low-code/no-code platforms or proprietary visual configuration tools used for application development and customization.
Strong analytical skills with the ability to dissect complex configurations, reverse-engineer existing solutions, and apply learnings to new configurations.
Excellent problem-solving capabilities, logical reasoning skills, and attention to detail.
Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.
WHAT WILL MAKE YOU STAND OUT
Experience specifically in CIS/ERP software systems within the utilities sector.
A track record of successful delivery using low-code/no-code platforms or visual configuration tools.
Proven ability in training end-users or supporting consultants in deploying and using configured solutions.
Familiarity with Agile methodologies and tools, such as Jira or Azure DevOps, for managing requirements, user stories, and configurations.
Demonstrated understanding of best practices in user experience design, emphasizing simplicity and functionality.
Experience contributing to process improvements, efficiency enhancements, or innovation in past roles.
WHAT WE OFFER
3 weeks vacation and 5 personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Flexible work options (and some pretty cool offices!)
And more!
ABOUT US
Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.
