IT Support Specialist (Information Technology)
Location: Vancouver - Pender St, CanadaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Imperva a Thales Company is looking for an exceptional IT Support Specialist to join the Global IT Team. In this role you will be working in a fast passed environment by providing efficient, first line support in-person or virtually, through remote control software and/or over the phone to users located throughout the globe.
Hybrid -Vancouver, BC, Canada
Key Areas of Responsibility:
Take ownership of requests, incidents and problems originating from direct calls, Helpdesk tickets and self-service tickets
Collaborate and execute the delivery of Imperva onboarding and offboarding; includes account administration, desktop/laptop automation and installation, network access and other IT tasks
Coordinate services and support with the other members of the global Helpdesk team
Manage and coordinate urgent and complicated support issues
Determine root cause of issues and communicate appropriately to internal customers
Provide backup support as needed to support business demands including on-call rotation availability
Create and maintain IT Self-Help (end user) and Helpdesk (internal) specific process documentation
Minimum Qualifications:
3-5 years of experience in a technical role providing remote support in a technical Helpdesk environment, with a track record of achieving productivity goals
Extensive knowledge of PC/Mac/Linux computer hardware, software, peripherals, and operating systems
Possess the ability to react quickly to issues and develop both short and long-term solutions
Extensive knowledge of supporting: Windows 10, MacOS, Microsoft365, Zoom, Slack, G-Suite, Active Directory, Azure AD, SCCM, InTune, Jamf
The anticipated annual base salary range for this position is CAD$58,000 -$70,000. The salary offered will be determined based on the candidate's experience, knowledge, skills, other qualifications, and location.
If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.
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Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
