Guest Experience Coordinator (Finance)
Job Description
We are a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions.
Civeo Services Employees LP are seeking a dedicated and enthusiastic Guest Services Coordinator to join our team. The Guest Services Coordinator will play a pivotal role in enhancing the guest experience, supporting lodge operations, and assisting with related reporting. This position requires exceptional customer service skills, attention to detail, and the ability to handle various guest requests efficiently. Reporting to the designated Supervisor, the successful candidate will work 14 days on and 14 days off rotation at our Ft McMurray Village site.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Assist guests with check-in and check-out processes, including handling reservations and payment transactions.
- Provide information about lodge facilities and services.
- Coordinate front desk daily operations, including guest registration and room assignment.
- Generate reports related to guest services and front desk activities as needed.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for check-in and resolve any room-related issues.
- Address guest inquiries, requests, and concerns promptly and professionally.
- Evening, overnight manager-on-duty, coordinating responses to guests and client concerns.
- Operate in accordance with established policies, procedures, and quality standards.
- Promote safety by disseminating safety information to guests, including but not limited to fire.
- Perform safety inspections as required to identify and report any safety hazards, such as loose handrails, missing keys, wet floors, broken door locks etc.
- Perform operational audits and inspections, share results with lodge teams, provide feedback to enhance training.
- Coordinate events, meeting spaces and any materials associated, as needed.
- Collaboration with other departments and team members is encouraged, promoting knowledge sharing and cross-functional learning.
- Escalate challenges and concerns to lodge management as required.
- Continuously seek opportunities to enhance the guest experience.
- Assist Housekeeping & Kitchen operations with onboarding, mentoring and liaise with Safety & TACT teams.
Qualifications:
- High school diploma or equivalent; additional education or certification in hospitality is a plus.
- Proven experience in a customer service role, preferably in a hotel or similar setting.
- Exceptional interpersonal, communication and conflict resolution skills.
- Strong organizational, time management and multitasking abilities.
- First Aid (recommended)
- As a dedicated employer to safety, Civeo does provide First-Aid training opportunities.
- Good Intermediate computer skills, including Microsoft Office programs (Word, Excel and PowerPoint)
- Professional appearance and demeanor.
- Availability to work shift work, including evenings, weekends, and holidays.
- Must be able to pass a pre-access Drug & Alcohol test.
While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.
We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.
Civeo Services Employees LP is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.
To apply, please submit your resume online to https://civeo.com/people-careers/job-opportunities/
