Infrastructure/Systems Analyst - Tier 1 (Information Technology)
Systems/Infrastructure Analyst – Tier 1
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
As a Dealership Infrastructure Analyst – Tier 1 you will research and implement new customer facing technologies at our dealerships, while providing excellent support to both our internal and external customers. This role provides the opportunity to work individually and within the team in a fast-paced environment.
This position will be based in our Calgary Tech Center office and is not a remote work opportunity.
Duties and Responsibilities
- Research new technologies and seek ways to implement them into customer environments
- Review current technical processes and procedures, seeking ways to improve them by means of automation or other tools
- Act as a top-tier technical resource for customer facing technical issues
- Monitor & respond to escalation tickets from other PBS teams in a timely manner
- Work closely with other DIT analysts and PBS teams to resolve customer facing issues
- Perform in-depth troubleshooting of server & network issues
- Perform network monitoring and troubleshooting to isolate and diagnose common network problems
- Manage Windows Update deployments and patching using patching software
- Manage daily backups using Veeam/Windows
- Maintain internal documentation on hardware, software, and custom tools
- Manage small to medium-sized projects according to budgets and schedules
- Work to meet departmental and personal goals established by management
- Provide after-hours support for infrastructure related emergencies as well as occasional after-hours maintenance
Qualifications
- 1-year experience in System or Network Administrator role
- Must have hands-on experience with servers, switches, and firewalls
- Extensive knowledge of Windows Server platforms such as 2012 R2, 2016 or 2019
- Experience with Windows Server roles such as Active Directory, Group Policies, and RDS
- Experience creating and managing virtual environments (Hyper-V is preferred)
- Experience with backup technologies and tools such as Veeam
- Knowledge of Networking, VLANS, VPNs and Firewalls
- Knowledge of Microsoft SQL Server
- Certifications from Microsoft, Dell, CompTIA, and/or Cisco considered an asset
- Experience with scripting languages such as PowerShell considered an asset
- Previous experience in the automotive industry or dealership environment considered an asset
- Fluent in English and possess excellent verbal and written communication skills
- Strong analytical, trouble-shooting, and problem-solving skills
- Effective time management and organization
- Available to travel occasionally in the US and Canada
- Available to work hours beginning at 6:00am, 7:00am, 8:00am, or 9:00am
- Available for occasional work on nights and weekends for infrastructure related emergencies and after-hours maintenance
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Free parking
- Staff events
- Great referral bonus
- Onsite Gym
- Staff discounts with GM, Dell, Goodlife and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
